Refund policy

  1. Within 14 days from the date of receiving the Product, the Customer may submit to the Seller a statement of return (equivalent to withdrawal from the contract) via e-mail at: contact@leanoir.com. The statement should be submitted using the completed return form. Upon receiving such a statement, the Seller will confirm receipt to the Customer and provide the address to which the Product should be returned.
  2. The Customer is obliged to send back the goods without undue delay, but no later than 14 days from the date of receiving the Product. The Product must be returned in an unchanged condition, showing no signs of use, complete, with tags, and – if possible – in its original packaging (the lack of original packaging does not exclude the right of withdrawal if the Product shows no signs of use). In cases where the Product shows signs of wear, the Seller may refuse the return or proportionally reduce the refund amount.
  3. The cost of returning the Product to the Seller is borne by the Customer unless the return is due to a product defect or an incorrectly fulfilled order.
  4. In accordance with Article 38 of the Polish Consumer Rights Act, the right of withdrawal does not apply to:
    a) Products delivered in sealed packaging which, after opening, cannot be returned for health protection or hygiene reasons (e.g. lingerie, swimwear, cosmetics after opening the package);
    b) Products made to the Customer’s individual order;
    c) Products that are perishable or have a short shelf life;
    d) Products which, after delivery, are inseparably combined with other items due to their nature.
  5. After sending back the Product, the Customer must send the Seller a copy of the shipping receipt via e-mail to contact@leanoir.com, no later than 14 days from the date of receiving the Product.
  6. The Seller undertakes to refund the Product price paid by the Customer no later than 14 days from the date of receiving the Product. The refund will be made using the same payment method used by the Customer, unless the Customer expressly agrees to another method that does not involve any additional costs (this does not apply to card payments).
  7. Leanoir.com is not responsible for parcels returned to an incorrect address not provided by the Seller or returned after the designated return period.