Terms of service

Any questions regarding the operation of the Store, order fulfillment, or the provisions of the Terms and Conditions may be sent to: contact@leanoir.com

 

§1. Basic definitions

  1. Business days – days of the week from Monday to Friday, excluding public holidays,
  2. Delivery – delivery of the Product to the Customer by the Seller via the Carrier,
  3. Carrier – an entity cooperating with the Seller, in particular a courier company or logistics operator, whose task is to deliver the Product to the Customer,
  4. Customer – an entity that plans to make or makes a purchase of a Product in the Store, including:
    a) a natural person with full legal capacity,
    b) a natural person with limited legal capacity – in cases permitted by law,
    c) a legal person or an organizational unit without legal personality to which the law grants legal capacity,
  5. Consumer – a natural person performing a legal act with the Seller (in particular concluding a product sales agreement) not directly related to their business or professional activity,
  6. Entrepreneur with consumer rights – a natural person concluding an agreement with the Seller directly related to their business activity, where the content of that agreement shows that it is not of a professional nature for that person, in particular resulting from the subject of their business activity made available under the provisions on the Central Register and Information on Economic Activity,
  7. Product – a movable item (goods) available in the Seller’s offer that can be ordered in the Store,
  8. Terms and Conditions – these Terms and Conditions of the leanoir.com online store,
  9. Store – the online store available at www.leanoir.com,
  10. Seller – ALPHA PRIME spółka z ograniczoną odpowiedzialnością with its registered office in Wrocław (50-125), ul. Św. Mikołaja 8/11, unit 208, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register, under KRS number: 0001160286, NIP: 8971950547, REGON: 541113917, with a share capital of PLN 5,000.00
  11. Website – the Seller’s website available at www.leanoir.com.

 

§2. Key information regarding the sales agreement

  1. The Seller sells Products via the leanoir.com online store.
  2. The sales agreement between the Customer and the Seller is concluded at the moment the Seller confirms acceptance of the order for processing.
  3. The Product prices shown in the Store are gross prices (including all taxes required by law).
  4. Delivery costs are added to the Product price in accordance with the information provided during the ordering process.
  5. The Seller issues a sales document to the Customer in the form of a receipt or electronic invoice. By accepting the Terms and Conditions, the Customer agrees to the issuance and sending of invoices in electronic form.
  6. The Seller is responsible for the proper performance of the sales agreement, including delivering a Product free from defects until it is handed over to the Customer or the Carrier.

 

§3. Ordering rules

  1. Orders in the Store can be placed 24/7, seven days a week.
  2. To place an order, the Customer should:
      a) select a Product and add it to the cart,
      b) provide the data necessary to complete the order (e.g., first name, last name, e-mail address, delivery address, phone number),
      c) choose a payment method from the available options (e.g., online transfer, Blik, payment card, PayPal),
      d) confirm the order and its total value including delivery costs.
  3. Placing an order is equivalent to the Customer’s acceptance of the Terms and Conditions.
  4. After placing the order and making payment, the Seller proceeds to fulfill it.
  5. Promotions organized in the Store are valid under the terms of the specific promotion regulations.
  6. In the event of a pricing error, the Seller reserves the right to cancel the order.
  7. If payment is not made within 48 hours of placing the order, the order may be cancelled by the Seller.

 

§4. E-gift card rules

  1. The Seller undertakes to accept E-Gift Cards for redemption on the Website. An E-Gift Card is purchased in exchange for funds received from the Customer. Delivery of an E-Gift Card purchased directly from the Seller will take place via e-mail to the Customer’s address provided when placing the order on the Website. After payment for the E-Gift Card, the Customer receives it within the next 24 hours by e-mail. The card contains digits and letters.
  2. An E-Gift Card cannot be combined with other promotional codes available on the Website.
  3. The nominal values of the E-Gift Card that Consumers may purchase in exchange for funds can be:
    a) PLN 100 (in words: one hundred zloty),
    b) PLN 200 (in words: two hundred zloty),
    c) PLN 300 (in words: three hundred zloty),
    d) PLN 400 (in words: four hundred zloty),
    e) PLN 500 (in words: five hundred zloty).
  4. The E-Gift Card is not exchangeable for cash, in whole or in part, under any circumstances. This also applies when the E-Gift Card is not redeemed within its validity period.
  5. In the case of returns of products ordered and paid for using an E-Gift Card, the refund is made by issuing a new E-Gift Card with a value corresponding to the amount of the returned Product.
  6. To the maximum extent permitted by law, the Seller is not liable for the use of an E-Gift Card by a third party, nor for the loss or damage of an E-Gift Card for reasons not attributable to the Seller after it has been delivered to the Customer.
  7. The E-Gift Card is valid and active for 6 months from the date of purchase. After the expiry date, it cannot be used to make transactions on the Website.

 

§5. Service and delivery time

  1. After the Customer has made a successful payment, the Seller will promptly begin order fulfillment.
  2. The Customer will receive the ordered Product within 2 to 5 business days from the date the order is placed.
  3. The delivery time may be extended in the event of delays caused by the Carrier or force majeure beyond the Seller’s control.
  4. Orders are dispatched from warehouses in Poland.
  5. Delivery of the Product is made to the address indicated by the Customer in the order form or to a pickup point indicated by the Customer, depending on the selected delivery method.
  6. If the Carrier encounters delivery issues, such as the Customer’s absence at the indicated address, the Carrier will leave a notice at the address or contact the Customer by phone to arrange another delivery time.
  7. The Seller is not responsible for an incorrect delivery address provided by the Customer.
  8. The Customer should inspect the shipment upon receipt. If any irregularities are found, the Customer has the right to request that the Carrier draw up a delivery report.
  9. For parcels not collected by the Customer and returned to the Seller, the cost of reshipment is borne by the Customer.

 

§6. Right of withdrawal

  1. The Consumer, as well as the Entrepreneur with consumer rights, has the right to withdraw from the product sales agreement within 14 days from the date of receiving the Product, without giving any reason.
  2. To exercise the right of withdrawal, the Consumer should submit an unambiguous statement, e.g., by e-mail to: contact@leanoir.com.
  3. In the event of withdrawal, the Consumer is obliged to return the Product to the Seller at their own cost, without undue delay and no later than 14 days from the date of submitting the statement. Detailed return rules are set out in §7 of the Terms and Conditions.
  4. The right of withdrawal does not apply in the cases referred to in §7(4).

 

§7. Rules for returning a Product to the Seller

  1. Within 14 days from the date of receiving the Product, the Customer may submit to the Seller a statement of return (equivalent to withdrawal from the contract) via e-mail to: contact@leanoir.com. The statement should be submitted in the form of a completed return form.  Upon receiving such a statement, the Seller will confirm receipt to the Customer and provide the address to which the Product should be returned.
  2. The Customer is obliged to send the goods back without undue delay, but no later than 14 days from the date of receiving the Product. The Product should be returned in an unchanged condition, showing no signs of use, complete, with tags and – if possible – in the original packaging (the lack of original packaging does not exclude the right of withdrawal if the Product shows no signs of use). If signs of use are present, the Seller may refuse the return or proportionally reduce the refund amount.
  3. The cost of returning the Product to the Seller is borne by the Customer, unless the return is due to a product defect or an incorrectly fulfilled order.
  4. Pursuant to Article 38 of the Polish Consumer Rights Act, the right of withdrawal does not apply to:
    a) Products delivered in sealed packaging which, after opening, cannot be returned for health protection or hygiene reasons (e.g., lingerie, swimwear, cosmetics after opening the package);
    b) Products made to the Customer’s individual order;
    c) Products that are perishable or have a short shelf life;
    d) Products which, after delivery, are inseparably combined with other items due to their nature.
  5. After sending back the Product, the Customer sends the Seller a copy of the shipment receipt by e-mail to: contact@leanoir.com, no later than 14 days from the date of receiving the Product.
  6. The Seller undertakes to refund to the Customer the price of the Product paid to the Seller no later than 14 days from the date of receiving the Product. The Seller will make the refund using the same payment method used by the Customer, unless the Customer expressly agrees to another method that does not involve any costs for them (not applicable to payment card transactions).
  7. Leanoir.com is not responsible for parcels returned to an incorrect address not indicated by the Seller or returned after the specified return period.

 

§8. Complaint procedure

  1. The Customer, including the Consumer and the Entrepreneur with consumer rights, has the right to submit complaints regarding defects of Products.
  2. The Seller is obliged to handle Product complaints, including the obligation to process complaints in accordance with applicable law. 
  3. If the goods have a defect, the Customer may: submit a statement on price reduction or withdrawal from the sales agreement, or – at the Customer’s choice – request replacement of the goods with defect-free ones or removal of the defect, unless the Seller promptly and without excessive inconvenience to the Customer replaces the defective goods with defect-free ones or removes the defect.
  4. A Customer exercising warranty rights is obliged to deliver the defective goods to the Seller’s address. In the case of a Customer who is a Consumer, the delivery cost is covered by the Seller.
  5. The provisions of §7 apply accordingly to the Product complaint procedure.

 

§9. Technical conditions

  1. The Seller declares that the public nature of the Internet and the use of electronic services may pose a risk of unauthorized persons obtaining and modifying Customers’ data, therefore Customers should use appropriate technical measures to minimize these risks. In particular, they should use antivirus software and tools that protect the identity of Internet users. The Seller never asks the Customer to share their password in any form.
  2. To place an order, the Customer must have an active e-mail account.
  3. The Seller is not liable for lack of access to the Website resulting from technical interruptions, failures of the ICT system, or the actions of internet service providers.

 

§10. Final provisions

  1. The information contained on the Website does not constitute an offer within the meaning of the Civil Code but an invitation for Customers to submit offers to conclude a contract in the manner described in the Terms and Conditions.
  2. If the Customer is outside the Seller’s country, they should inform the Seller by indicating their place of residence/registered office so that tax can be settled in accordance with the applicable regulations.
  3. When using the products, it is prohibited to provide unlawful content and to act in a manner contrary to the law, good practices, or that infringes the personal rights of third parties.
  4. Amicable dispute resolution and complaints. The Consumer may contact:
    a) a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded contract,
    b) the Provincial Inspector of the Trade Inspection with a request to initiate mediation proceedings to amicably resolve a dispute between the Customer and the Seller,
    c) the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection to obtain assistance regarding the contract, or may use the ODR platform. The platform is used to resolve disputes between consumers and traders http://ec.europa.eu/consumers/odr. Use of the above options is voluntary and depends on the will of both parties to the dispute.
  5. The Seller reserves the right to make changes to the Terms and Conditions for valid reasons, in particular due to amendments to legal provisions affecting the content of these Terms and Conditions, especially changes to the Civil Code, the Act on the Provision of Electronic Services, as well as binding decisions of UOKiK, PUODO, or court rulings.
  6. The Customer will be notified of any change to the Terms and Conditions by e-mail no later than 14 days before the planned effective date of the changes.
  7. When notifying of the changes referred to in item 6, the Seller informs that if the Customer does not object to these changes before their effective date, it shall be deemed that the Customer has accepted them.
  8. The Customer has the right to terminate the agreement with immediate effect before the effective date of the changes.
  9. If the Customer objects to the changes but does not terminate the agreement, the agreement shall be terminated on the day preceding the effective date of the amended Terms and Conditions.
  10. The Terms and Conditions enter into force on 29 October 2025.
  11. Matters not regulated herein are governed, among others, by the Civil Code, the Consumer Rights Act, and the Act on the Provision of Electronic Services.
  12. The rules on personal data protection are set out in the Privacy Policy.